Systems Upgrade June 1, 2026
We’re excited about our systems upgrade coming June 1, 2026. We’re upgrading to cutting-edge technology to enhance your experience with us! These improvements will bring you more convenience, increased security, and even greater value in your relationship with NBCU.
Here’s a glimpse of what’s coming:
- Enhanced security features to protect your accounts
- Easier, real-time access to your accounts anywhere, anytime
- A refreshed online and mobile banking experience, with easy access to statements
- New in-branch services to make your visits smoother
- More convenient access to credit card information in online banking
- And much more to help us serve you better!
How to Prepare
Most of the upgrade will take place behind the scenes, and our staff will be working to make sure we are ready to serve you again on Tuesday, June 2.
Make sure to:
- Make note of services downtimes and branch closing date listed below
- Ensure your phone number and email are current to receive timely updates
How to access funds during the upgrade:
- Write a check
- Use your debit/ATM card (reduced daily limits) at any ATM or merchant location
- Use your NBCU Visa credit card
- Make the appropriate cash withdrawals at the ATM or branch prior to May 29
Important Upgrade Dates
May 22 at 9:00 am – June 2 at 8:00 am
- Bill Pay not available
May 28 at 5:00 pm – June 2 at 8:00 am
- Zelle not available
- Remote check deposit not available
May 29 at 3:00 pm – June 1 at 9:00 am
- Debit card purchases and ATM withdrawals reduced; daily limits
May 31 at 2:00 pm – June 2 at 8:00 am
The following services will NOT be available:
- Online and Mobile Banking
- Bank-by-Phone
- Balance inquiries with your debit/ATM card
June 1 at 8:00 am – June 2 at 8:00 am
- Credit union lobbies and drive-ups will be closed
- Phone calls will be answered during normal business hours
June 2 at 8:00 am
- All services, lobbies and drive-ups will be open for regular business hours
Online and Mobile Banking Users
Bill Pay Users
eStatement Users
Bank-by-Phone Users
Important Service Impacts
DEBIT CARDS
Members can use their debit cards for purchases and ATM withdrawals but with reduced daily limits from May 29 at 3:00 pm – June 1 at 9:00 am Full limits will be restored June 1 at 9:00 am. Members will not be required to do anything differently with their cards after the upgrade.
Please Note: ATM deposits made after 9:00 am on Saturday, May 30, will be credited on Tuesday, June 2.
ONLINE BANKING
Our new Online Banking service will bring you a better and more convenient Online Banking experience. The first time you access the upgraded Online Banking system, it will be necessary for you to re-enroll.
On or after June 2, you can enroll from our home page at NBCU-Upgrade.com by clicking on the Online Banking button, or by downloading the new Mobile Banking app.
If you currently have Online Banking bookmarked, you will need to delete that bookmark and establish a new bookmark for our new Online Banking system on or after Tuesday, June 2.
Please Note: The current mobile app will not function after the upgrade. Transaction history before Monday, June 1 will not migrate to the new system. If you need access to transaction history, you will need to download/export that history from our current platform prior to Friday, May 29.
You will need the following to re-enroll in the new system:
- Social Security Number (SSN)
- Date of birth
- Account number—you can access your full account number in online banking
- Current email address we have on file for you
BILL PAY
Bill Pay will be unavailable from May 22 at 9:00 am – June 2 at 8:00 am. Payments scheduled prior to 6:00 pm on Friday, May 29, will continue to process. Members can resume accessing Bill Pay on or after Tuesday, June 2. As part of this upgrade, all subscribers, payees, pending payments, and recurring payments will automatically transfer to the new system on June 2—no action is required from you.
Complimentary money orders and temporary checks will be available and our team is happy to work with you one-on-one to find the best solution for your bill paying situation.
MOBILE BANKING
The current NBCU mobile app will no longer function after the upgrade. Please delete the current mobile app and download the new NBCU mobile app to your phone or mobile device from the App Store® or Google PlayTM on or after Tuesday, June 2.
One of the great new features is the ability to enroll using Mobile Banking. It is no longer necessary to enroll in Online Banking first. The enrollment process is the same on a mobile device as it is on a laptop or desktop. Your new username and password will be the same for both.
Please Note: Mobile Banking will not be available during the upgrade. Full Mobile Banking functionality will begin the morning of Tuesday, June 2.
PHONE BANKING
Bank-by-Phone will not be available during the upgrade. You can access the new platform on or after Tuesday, June 2. The new audio response number will be 508-207-1110. You will need to re-enroll in Phone Banking. When you call on or after Tuesday, June 2, the system will guide you through the enrollment process.
Frequently Asked Upgrade Questions
Is my personal data safe during the upgrade?
Yes, your personal data is safe and secure.
Are my funds secure?
Your funds are fully protected. Administered by the NCUA, the Share Insurance Fund insures individual accounts up to $250,000.00 and a member’s interest on all joint accounts combined is insured up to $250,000. MSIC provides 100% deposit insurance on all shares and deposits exceeding the $250,000 NCUA limit, with no maximum.
What will change after the system upgrade?
Online Banking will have a new log-in process. You will need to re-enroll via nbcu4u.com or our new Mobile App. Please delete the former app and re-download it from the Apple App Store or Google Play Store.
What is NOT changing after the system upgrade?
- Member account, routing and transit numbers.
- Your checks, credit cards and debit cards with PIN numbers will remain the same.
- Pre-authorized payments and direct deposits
- Bill Pay
Will direct deposits and automatic withdrawals continue as scheduled?
Your direct deposits and automatic withdrawals will continue to post to your account just as they do today.
Will payroll deductions, automatic payments and scheduled transfers continue as scheduled?
There will be no changes to your automatic payments and deductions after the conversion. Everything will still come into the same accounts and distribute to the accounts requested.
Will automatic payments to loans continue as scheduled?
Your payments will continue to automatically transfer from your savings or checking account as requested unless you cancel or change the payment request.
Will I be able to access nbcu4u.com during the upgrade?
You can still access the website during the conversion, but Online Banking will be unavailable during the upgrade.
Will I be able to complete an online consumer loan application during the upgrade?
Our online and mobile consumer loan applications will not be available during the upgrade process.
Will branch locations be closed during the upgrade?
All branches will be closed during the upgrade on Monday, June 1, and reopen Tuesday, June 2.
Will branch hours change after the upgrade?
Hours will remain the same for all branches. Visit nbcu4u.com to view all branch hours of operation.
ONLINE AND MOBILE BANKING
Will I be able to use Online and Mobile Banking to access my accounts during the upgrade?
Online Banking and Mobile Banking will not be available from May 31 at 2:00 pm until June 2 at 8:00 am.
Will I have to enroll in the new Online Banking platform after the upgrade?
On or after Tuesday, June 2, it will be necessary for you to re-enroll. You can enroll either from our website at nbcu4u.com, or by downloading the new New Bedford FCU Mobile Banking app. Note: The current Mobile Banking app will not function after the upgrade.
What will I need to re-enroll in the new platform?
- Social Security Number (SSN)
- Date of Birth
- Account Number, which you can access in Online Banking or on your statement
- Current email address we have on file for you
Will I need to download a new Mobile App after the upgrade?
It will be necessary for you to download the new New Bedford CU mobile app. Click below for a link to the new apps.
Will I be able to see Online/Mobile Banking transaction history after the upgrade?
Transaction history before Monday, June 1 will not migrate to the new system. Once you re-enroll in Online/Mobile Banking, your transaction history will start building from there. If you need access to transaction history, you will need to download/export that history from our current system prior to 5:00 pm on May 29.
BILL PAY
How do I access Bill Pay after the upgrade?
After the upgrade, you will access Bill Pay via Online Banking. You must first enroll in the new Online Banking platform and then click on the Bill Pay tab which will bring you directly to your Bill Pay site.
Will anything change in Bill Pay?
All subscribers, accounts, payees, pending payment and recurring payments will migrate to the new system.
DEBIT AND CREDIT CARDS
Who should I contact if I have problems with my NBCU debit card or my credit card during conversion?
If your lost or stolen Debit/ATM card or Visa Credit Card is lost or stolen during the upgrade weekend, please call the following numbers:
Lost or stolen NBCU Debit/ATM Cards 1.800.472.3272
Lost or stolen NBCU Visa Credit Cards 1.800.449.7728
PAPER STATEMENTS AND eSTATEMENTS
Will member statements change?
Your savings and checking account statements will have a fresh, new, updated look. Statements are mailed to Primary Account Owners only.
Will my eStatement history be available in Online and Mobile Banking after the upgrade?
If you are enrolled in eStatements prior to the upgrade, your statement history will appear in the new system after you re-enroll in eStatements. Please download/export at least 12 months of history prior to May 23 as access to historical statements will be delayed after June 2. Please Note: Your May month end statement will be mailed to you.
How do I re-enroll in eStatements?
When you re-enroll in Online Banking after the upgrade, you will be asked if you want to enroll in eStatements. The box will be checked to enroll by default. Simply click the button to accept to continue receiving eStatements.
If you need help before, during, or after the upgrade, call our Member Service Team at 508.994.6546, or email us at NoFuss@nbcu4u.com.
Federally Insured by NCUA · Equal Opportunity Lender · Member MSIC